The Urgent Care Connect (UCC) conference is returning for its third year, promising to deliver unparalleled, actionable content specifically designed to enhance performance within the urgent care setting. This premier event, scheduled for February 13-14 in Austin, Texas, offers valuable learning opportunities for every role within your clinic, coupled with group discounts to maximize your team’s development and business growth.
While an urgent care conference might not be the typical Valentine’s Day getaway, UCC 2024 at the luxurious Fairmont Austin provides an exceptional opportunity to combine professional development with a mini-vacation. Special discounted accommodations are available for bookings made by January 16, 2024, making it easy to bring your Valentine along to enjoy Austin’s vibrant atmosphere while you invest in your clinic’s future.
To help you tailor your conference experience, we’ve curated a session highlight based on different roles within your urgent care clinic, ensuring you and your team derive the maximum benefit from UCC 2024, particularly focusing on the critical aspects of coding and revenue optimization.
For Your Front Desk Team: Mastering Patient Access and Revenue Cycle
Your front desk team is pivotal, setting the first and last impression for patients and significantly influencing your revenue cycle management. Equipping them with the right knowledge is crucial for boosting patient satisfaction and streamlining billing processes.
Working as a Team to Improve Revenue Collection: This session emphasizes the importance of seamless collaboration between front and back-office staff to minimize claim rejections and denials, directly impacting and improving your clinic’s revenue recoupment. Understanding proper coding from the start of patient interaction is key to efficient billing.
Reducing Eligibility Denials: Learn and implement best practices for accurately collecting and verifying patient insurance coverage during registration. This proactive approach is essential to prevent future eligibility claim denials, a common coding-related billing error.
For Your Billing Professionals: Enhancing Accuracy and Efficiency in Urgent Care Coding
Urgent care billing is complex and constantly evolving. Whether your billers are seasoned experts or juggling multiple roles, staying updated and minimizing errors is paramount for financial health.
Proper Billing for Non-physician Practitioners (NPPs): Navigate the complexities of billing for NPPs with clarity on appropriate coding, the use of locum tenens, and expectations when billing non-participating providers. Accurate coding for NPP services is crucial for compliance and optimal reimbursement.
Identifying and Resolving Common Billing Errors: This session will equip your billers to quickly pinpoint and rectify frequent billing errors, from initial insurance collection at the front desk to payer review mistakes. Focusing on coding accuracy at each step of the billing process is essential for error reduction.
For Providers, Medical Assistants, and Nurses: Optimizing Charting, Coding, and Compliance
Urgent care presents unique challenges for providers compared to traditional healthcare settings. Enhance their ability to be thorough, precise, and efficient in charting, coding, compliance, and ultimately, patient care.
Clarify Risk with Charting Best Practices: Delve into charting from a provider’s perspective and learn how to effectively utilize EMR features to accurately depict patient risk in the chart. This session directly addresses how clear and comprehensive charting facilitates accurate coding by providing coders with the necessary context to understand the complexity of each patient encounter and assign the most appropriate codes. This is part of a new product-specific track designed to improve coding outcomes through better EMR utilization.
Why Differential Diagnosis Is Crucial: Discover how Experity’s upcoming Differential Diagnosis functionality, projected for release in Q2 2024, will revolutionize provider workflows. This feature aids in forming and documenting differential diagnoses—a critical component of patient care and accurate coding. Proper differential diagnosis not only improves patient outcomes but also provides essential documentation for coding compliance and legal reviews, demonstrating the complexity of medical decision-making to auditors and payers. Benefits include:
- Improved patient care and evaluations through structured diagnostic processes.
- Enhanced visibility for auditors regarding the complexity of medical decision making, justifying coding levels.
- Improved coding compliance by ensuring diagnoses are thoroughly considered and documented.
- Better documentation for legal reviews, providing a clear record of clinical reasoning.
For Executives, Owners, and Operators: Strategic Insights for Clinic Growth and Financial Performance
For those overseeing the entire urgent care operation, understanding both challenges and opportunities is vital for sustainable growth and financial success.
Panel: Current Obstacles and Opportunities with Staffing: Addressing a critical issue in urgent care, this panel will explore modern staffing challenges and solutions, including training strategies, logistical trends, and the evolving understanding of burnout. Effective staffing directly impacts coding and billing efficiency; well-trained staff are less likely to make coding errors, contributing to a healthier revenue cycle.
Comprehensive Insights to Mergers and Acquisitions (M&A): Gain a holistic understanding of M&A from a seasoned expert with extensive experience in investment banking, private equity, and urgent care. Financial strategies, including revenue cycle management and accurate coding practices, are key considerations in M&A activities within the urgent care sector.
For Experity Users: Leveraging Your System for Enhanced Patient Experience and Revenue
Maximize your investment in Experity solutions by learning how to utilize its features and capabilities to improve patient experience, refine operational processes, and boost your bottom line.
Using Post-Visit Engagement to Drive Repeat Visits: Learn how to leverage Experity to capitalize on positive post-visit experiences, encouraging patients to choose your center for future healthcare needs. Positive patient experiences, coupled with efficient billing and transparent coding practices, contribute to patient loyalty and repeat visits.
The Patient Journey Starts at Intake: Discover how to create an exceptional patient experience from the outset by streamlining intake processes through the bi-directional integration of PE and PM. Efficient intake, including accurate insurance and demographic data capture, is the foundation for clean claims and optimized coding workflows.
Don’t miss the opportunity to enhance your urgent care clinic’s performance, particularly in the crucial area of coding and revenue cycle management. Urgent Care Connect 2024 is the ideal conference to equip your team with the knowledge and strategies needed to thrive.
Get details on all 18 sessions by viewing the agenda >>
Register Today for Urgent Care Connect 2024
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